This Refund Policy outlines the terms and conditions governing refunds, returns, replacements, and order cancellations for purchases made through Portal Muiz Hot Chicken (“Portal”).

The Portal is operated by Muiz Food Industries Sdn. Bhd. and is intended exclusively for approved Muiz Hot Chicken franchisees.

By placing an order through the Portal, you agree to this Refund Policy.

This Refund Policy applies to all purchases made through Portal Muiz Hot Chicken, including but not limited to:

• Frozen chicken products
• Food ingredients
• Sauces
• Flour and coating mixes
• Packaging materials
• Beverages
• Promotional materials
• Equipment and operational supplies

All orders submitted through the Portal are considered confirmed once payment has been successfully received or approved by Muiz Food Industries Sdn. Bhd.

Please ensure all order details are accurate before completing payment.

Orders may only be cancelled before they are processed or prepared for shipment.

Once an order has entered the processing, packing, or shipping stage, cancellation requests may not be accepted.

Cancellation requests must be submitted to Muiz Food Industries Sdn. Bhd. as soon as possible.

Due to food safety, hygiene, and quality control requirements, the following products are generally non-refundable and non-returnable:

• Frozen food
• Fresh food
• Chilled products
• Opened food products
• Products with damaged packaging caused by the customer
• Products that have been improperly stored after delivery
• Clearance or promotional items (unless defective)

Refunds or replacements may only be considered under the following circumstances:

• Wrong item supplied
• Incorrect quantity supplied
• Product damaged during delivery
• Product received in defective condition
• Missing items from an order
• Delivery of expired products (if applicable)
• Order cancelled and approved by Muiz Food Industries Sdn. Bhd. before processing

Supporting evidence such as photographs, videos, invoices, and delivery documentation may be required.

If you receive damaged or incorrect products, you must notify Muiz Food Industries Sdn. Bhd. within 24 hours after receiving the delivery.

Claims submitted after this period may not be accepted.

All refund requests are subject to investigation and approval by Muiz Food Industries Sdn. Bhd.

Submission of a refund request does not guarantee approval.

Our decision shall be final.

Where a refund is approved, the refund will be made using one of the following methods:

• Refund to the original payment method (where applicable)
• Bank transfer
• Credit adjustment to the franchisee account
• Replacement products

The refund method shall be determined by Muiz Food Industries Sdn. Bhd.

Approved refunds are generally processed within 7 to 14 business days after approval.

Actual processing time may vary depending on the payment provider or banking institution.

Where a refund is made via bank transfer, franchisees may be required to provide accurate banking information.

Official company banking details:

Bank Name: RHB Bank
Account Number: 2512 72000 16443
Account Name: MUIZ FOOD INDUSTRIES SDN. BHD.

Muiz Food Industries Sdn. Bhd. will not be responsible for delays or failed transfers caused by incorrect banking information provided by the franchisee.

Muiz Food Industries Sdn. Bhd. reserves the right to inspect returned products before approving any refund or replacement.

Products may need to be returned to the designated warehouse if requested.  

Any fraudulent, misleading, or false refund claims may result in:

• Rejection of the refund request
• Suspension of Portal access
• Suspension of franchise purchasing privileges
• Termination of the franchise account where applicable
• Legal action

Muiz Food Industries Sdn. Bhd. shall not be responsible for delays or losses caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, pandemics, government restrictions, or other unforeseen events.

Muiz Food Industries Sdn. Bhd. reserves the right to amend this Refund Policy at any time.

The latest version will always be published on Portal Muiz Hot Chicken.

For any refund enquiries, please contact:

Muiz Food Industries Sdn. Bhd.

Website:
https://portal.muizhotchicken.com.my

Email:
admin@muizhotchicken.com.my

Business Address:
No. 23, Jalan Perniagaan Bakri 2,
Parit Keroma,
84000 Muar,
Johor,
Malaysia.