Muiz Food Industries Sdn. Bhd. (“Muiz”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your Personal Data when you access or use Portal Muiz Hot Chicken (“Portal”).

The Portal is a private business platform developed exclusively for registered Muiz Hot Chicken franchisees and authorized personnel. It is not intended for public use or consumer access.

By accessing or using the Portal, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your Personal Data as described herein.

This Portal is owned and operated by:

Muiz Food Industries Sdn. Bhd.
No. 23, Jalan Perniagaan Bakri 2, Parit Keroma, 84000 Muar, Johor, Malaysia.

This Privacy Policy applies to:

• Registered franchisees
• Franchise business owners
• Outlet managers
• Authorized employees of franchise outlets
• Company administrators
• Users approved by Muiz Food Industries Sdn. Bhd.

This Privacy Policy does not apply to public visitors who do not have access to the Portal.

Portal Muiz Hot Chicken is a restricted business platform.

Only users approved by Muiz Food Industries Sdn. Bhd. may create and access an account.

We reserve the right to approve, reject, suspend, deactivate, or terminate any account that does not meet our eligibility requirements or violates our policies.

Depending on your interaction with the Portal, we may collect the following information.

Personal Information

• Full Name
• Email Address
• Mobile Number
• Business Address
• Delivery Address
• Billing Address
• Identification Number (where applicable)

Franchise Information

• Franchise Company Name
• Outlet Name
• Franchise Code
• Outlet Location
• Business Registration Information
• Tax Information (where required)

Account Information

• Username
• Password (encrypted)
• User Role
• Login History
• Security Logs

Transaction Information

• Purchase Orders
• Shopping Cart
• Order History
• Payment Status
• Invoice Records
• Delivery Records
• Refund Records (if applicable)

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Information
• Login Date and Time
• Session Information
• Error Logs
• Website Usage Statistics

Your information may be used to:

• Create and manage your Portal account
• Verify franchise ownership or authorization
• Process raw material orders
• Arrange product deliveries
• Process payments
• Generate invoices
• Provide customer support
• Respond to enquiries
• Improve our services
• Monitor Portal performance
• Detect fraudulent activities
• Maintain system security
• Enforce franchise compliance
• Fulfil legal obligations
• Conduct operational reporting and analytics

All orders submitted through the Portal are recorded and retained for operational, accounting, inventory, auditing, taxation, and franchise compliance purposes.

Purchase records may include:

• Products purchased
• Quantity
• Order value
• Payment information
• Delivery details
• Order status
• Invoice history

The Portal uses cookies and similar technologies to:

• Maintain user sessions
• Authenticate users
• Improve website performance
• Remember user preferences
• Monitor system performance
• Generate website analytics

Users may disable cookies through their browser settings. However, doing so may affect certain Portal functions.

We do not sell your Personal Data.

We may disclose your information to:

• Payment gateway providers
• Logistics and delivery partners
• IT service providers
• Cloud hosting providers
• Professional advisers
• Government authorities where required by law

All third parties are required to protect your Personal Data in accordance with applicable laws.

Payments processed through the Portal may be handled by third-party payment gateway providers.

Muiz Food Industries Sdn. Bhd. does not store complete debit card or credit card information.

Payment providers process transactions using their own security standards and privacy policies.

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Data.

These measures may include:

• SSL encryption
• Password encryption
• Access control
• Secure authentication
• Firewall protection
• System monitoring
• Security logging
• Regular software updates
• Data backup procedures

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

We retain Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable laws.

Information may be retained for:

• Franchise management
• Financial reporting
• Tax compliance
• Legal obligations
• Audit purposes
• Dispute resolution

When no longer required, Personal Data will be securely deleted or anonymized.

Subject to applicable Malaysian laws, you may request to:

• Access your Personal Data
• Correct inaccurate information
• Update your account information
• Withdraw consent (where applicable)
• Request deletion of certain Personal Data
• Request clarification regarding our processing activities

Certain requests may be declined where we are legally required to retain information.

Portal Muiz Hot Chicken is intended for business use only.

It is not designed for individuals under the age of 18.

We do not knowingly collect Personal Data from minors.

The Portal may integrate with third-party services including:

• Payment gateway providers
• Google Maps
• Email notification services
• SMS notification providers
• Analytics services
• Cloud hosting providers

These providers may process information necessary to perform their services.

Where necessary, Personal Data may be processed or stored outside Malaysia by trusted service providers.

Where such transfers occur, we will take reasonable steps to ensure that appropriate safeguards are implemented.

Muiz Food Industries Sdn. Bhd. may update this Privacy Policy from time to time.

The latest version will always be published on the Portal together with the updated effective date.

Continued use of the Portal after any changes constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy or your Personal Data, please contact:

Muiz Food Industries Sdn. Bhd.

Website:
https://portal.muizhotchicken.com.my

Email:
admin@muizhotchicken.com.my

Business Address:

No. 23, Jalan Perniagaan Bakri 2,
Parit Keroma,
84000 Muar,
Johor,
Malaysia.